Privacy Rights (Australia & New Zealand)
We respect your privacy. If you are located in Australia or New Zealand, you may have rights regarding your personal information under the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020. Use the options below to exercise your rights.
How We Process Your Request When you submit a request to correct your personal data through our Compliance page, our compliance provider, Consentmo, processes your IP address and email address solely to fulfill your request. For more details, please see Consentmo’s Data Processing Policy.
Access, Deletion and Closing Your Account
Requests for access to the personal information we hold about you, including account details and order history, and requests to delete your data or close your account are handled personally by our team. Please submit your request through our contact form - this allows us to verify your identity and process your request completely across all of our systems.
Alternatively, you can reach us by email at dpo@holzkern.com.
Response time: We respond within the period required by applicable law.
Important: We may retain certain information where required by law, for example tax or transaction records, or for fraud prevention. In Australia, we also take reasonable steps to destroy or de-identify personal information once it is no longer needed, subject to exceptions.
Data Correction
If your account information is inaccurate, please update or correct it using the link below.
Manage Privacy Settings
You can customize your experience by specifying exactly which types of cookies and technologies we are allowed to use (e.g., enable analytics, disable marketing). You can update these specific settings at any time and fully withdraw any consent you have given here at any time.
Direct Marketing
You can ask us to stop using your personal information for direct marketing. You can unsubscribe from our emails at any time using the unsubscribe link at the bottom of every email.
You can also opt out by writing to us at 📧 dpo@holzkern.com.
Contact Information
If you have any questions regarding your personal data or your data protection rights, please contact our Data Protection Officer (DPO) at:
Email: dpo@holzkern.com
Address: Autokaderstraße 33/11 3, 1210 Vienna, Austria
Right to File a Complaint
If you believe your privacy rights have been violated, you can lodge a complaint with the authority in your country:
Australia: Office of the Australian Information Commissioner (OAIC)
New Zealand: Office of the Privacy Commissioner (OPC)
