Privacy policy
Privacy Policy
Last updated: 05.11.2026
1. Controller The controller responsible for processing your personal data is Holzkern - a brand of Time for Nature GmbH, Autokaderstraße 33/11.3, 1210 Vienna, Austria, hallo@holzkern.com. For customers in Switzerland, the Swiss Federal Act on Data Protection (revFADP) applies.
2. Data we process Master and contact data (name, email, phone, delivery/billing address), order and account data, payment confirmation data (no full card numbers), usage and device data (IP address, cookie identifiers, pages viewed) and your messages to us.
3. Purposes Processing and delivering your order, customer service, legal and tax obligations, operating, securing and improving our offer, fraud prevention, analytics and market research and, with your consent, marketing, personal product recommendations in our emails and interest-based advertising.
4. Cookies and tracking We use necessary cookies to operate the website and, with your consent, analytics and marketing cookies. You can give and withdraw your consent at any time via our cookie tool (Consentmo) and your browser settings.
5. Recipients / processors Shopify (shop platform), Rebuy (product recommendations in the shop), Address Ninja (address validation at checkout), Avalara (tax calculation), Google Cloud (hosting/data infrastructure), Netcore Cloud including Netcore Unbxd (email marketing and product recommendations), Gorgias (customer service), AfterShip (shipment tracking), Rivo (loyalty), KNO Commerce (surveys), Trusted Shops (reviews), Consentmo (consent management), payment providers (Shopify Payments/Shop Pay, PayPal, Google Pay/Apple Pay, Klarna). Analytics: Google Analytics 4, Google Tag Manager, Microsoft Clarity, Klar Insights, Kameleoon. Advertising partners (with consent): Meta (Facebook/Instagram), Google Ads, Criteo, Pinterest, Microsoft Advertising.
6. Disclosure abroad Your data is processed in the EU (Austria) and, for email marketing and product recommendations (Netcore), in the United Kingdom. Where data is disclosed to countries without an adequate level of data protection (e.g. the USA or India), we rely on appropriate safeguards (standard contractual clauses in the Swiss version or the Swiss-US Data Privacy Framework).
7. Retention We retain personal data only as long as necessary for the purposes stated and to meet legal and tax obligations; afterwards it is deleted or anonymised.
8. Your rights You have the right to access, rectification, erasure, restriction, objection and data disclosure/portability in accordance with the revFADP. Please contact hallo@holzkern.com. The competent supervisory authority is the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, www.edoeb.admin.ch.
9. Changes We may amend this policy; the version published at any given time applies. Contact: Time for Nature GmbH, 1210 Vienna, Austria, hallo@holzkern.com.
