* Unfortunately, there are currently delays in processing incoming return packages. *
If you still haven’t received any information about your return after 3 weeks, please feel free to contact us with your tracking number.

1. Please select your country and click “Next.”
2. Fill out the form with your address information (reference number = order number) and print out the prepaid label.
3. Within the EU: Take the package to the nearest branch of the respective shipping partner. (Please note: Packages with a DHL return label will be forwarded from Aschheim to us in Vienna.)
(Outside the EU: Your package will be picked up by our shipping partner during the agreed-upon time window.)

Important:
- For complaints: A quick note about the defect Note
- For cancellations: A completed Return Form Include (Klarna payments can be paused through Klarna to avoid additional fees)
- Processing Number Notes (if applicable)
This will allow us to correctly categorize your shipment and process it as quickly as possible.
We would also like to ask that you return the model to us in its original wooden box so that it is optimally protected during shipping.

Note: To open and print the label, please make sure that your Pop-up blocker disabled is.