We want you to feel completely at ease with your one-of-a-kind Holzkern product. That’s why we offer a 24-month warranty—so you’re covered no matter what! If your model develops a defect during this period, you can simply send it to us and we’ll be happy to take care of the problem. If the damage resulted from normal use, we’ll of course cover the repair free of charge; however, please note that damage caused by improper use or defects resulting from your own actions are not covered by the warranty.

So that we can quickly find a solution to your problem, we ask that you fill out the service form as accurately as possible. Of course, we’re also here to help with any other questions or issues you may have.

The warranty is granted only to consumers, not to businesses, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.

The 24-month warranty period begins on the invoice date. Our warranty is valid worldwide. If defects in our products occur during this period, we, as the warranty provider, will provide you with one of the following services of our choice under the warranty:

• Free repair of the item or
• Free exchange of the product for an item of equal value (including a successor model, if necessary, provided the original product is no longer available).

Here you’ll find our service form. Please provide us with as much information as possible so we can find a quick solution for you. :)

Warranty claims are excluded for damage to the merchandise caused by:

• abusive or improper handling of the product, particularly breakage and glass damage resulting therefrom. Please note: All our products are made from natural materials, which is why they do not have the same durability as metal models. We would like to point out that, for example, wood may break if the strap or case is subjected to excessive stress, and therefore appropriate care must be taken when wearing the watch. Additionally, breakage resulting from the attachment of watch straps from third-party manufacturers is also not covered by the warranty.
• Environmental factors (humidity, extreme cold or heat, power surges, dust, etc.), particularly damage caused by moisture, water, and alcohol (perfume)
• Failure to follow any safety precautions
• Failure to follow the user manual
• Use of force (e.g., hitting, shoving, pushing someone to the ground)
• attempts to repair things on one's own

Excluded from the warranty are changes in the color and wood of the product (patina, color, structural changes) as well as leather straps.

To claim under the warranty, you must allow us to inspect the item by mailing it to us. Please ensure that the item is properly packaged to prevent damage during shipping.
To file a warranty claim, you must include a copy of the original invoice for the shipment. Please understand that we may deny the warranty claim if this invoice copy is not provided, as the invoice copy is required to calculate the warranty period.
Provided that the warranty claim is valid, we will fulfill the warranty obligation within 30 days of receiving the merchandise.
We’ll cover the shipping costs for sending in and returning items under warranty—provided you contact us via the service form or another contact option. Our customer support team will assess the defect and, if it needs to be sent in for repair, will provide you with a free shipping label. Please do not send any packages unsolicited or at your own expense, as we will not reimburse these costs and cannot investigate if the package is lost.
However, you bear the risk of damage or loss during transit of goods sent to us under warranty or returned to you by us.

Note:
Your statutory rights against us, arising from the purchase agreement concluded with us, are in no way limited by this warranty promise. In particular, any existing statutory warranty rights you may have against us remain unaffected by this warranty promise. If the purchased item is defective, you may therefore always rely on your statutory warranty rights, regardless of whether a warranty claim exists or the warranty is invoked.