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Frequently Asked Questions
How does the “Refer a Friend” program work?
How does the “Refer a Friend” program work?
Share your personal referral link with friends. When a friend makes their first purchase using your link, they’ll receive a discount on their order—and you’ll get a reward!
How do I get my referral link?
How do I get my referral link?
Log in to your account, go to the “Recommendations” section—there you’ll find your personal link, which you can copy and share.
How can I refer a friend?
How can I refer a friend?
Simply share your personal referral link with friends and family. When they click the link, they can enter their email address to receive a discount, which they can then redeem at checkout on their first order.
Is there a limit to the number of friends I can refer?
Is there a limit to the number of friends I can refer?
There are absolutely no limits! Invite as many people as you want, and earn a reward for every successful referral.
How does my friend get his discount?
How does my friend get his discount?
When your friend clicks on your referral link, they’ll receive a Discount code that can be redeemed at checkout on their first order—so no further steps are required.
Can I refer someone who is already a customer?
Can I refer someone who is already a customer?
No. Referral bonuses apply to new customers who have never placed an order with us before.
My friend forgot to use my link—can he still get the discount?
My friend forgot to use my link—can he still get the discount?
The discount must be claimed via your referral link and applied during the checkout process; therefore, it cannot be added after an order has already been placed.
Can I use my own referral link?
Can I use my own referral link?
No. Referral links are intended exclusively for new customers and cannot be used for your own account.
How can I tell if my recommendation was successful?
How can I tell if my recommendation was successful?
You’ll receive an email notification as soon as your friend places their first order using your link.
When will I receive my referral bonus?
When will I receive my referral bonus?
Your reward will be granted as soon as your friend’s first order is completed. Please note that it may expire if the order is subsequently returned or canceled.
How can I track my referrals?
How can I track my referrals?
Enter your name and email address above, then click “My Statistics.” From there, you can have an email sent to you containing your statistics.
What if my referral link doesn't work?
What if my referral link doesn't work?
Try copying the link directly from your referral page. If the problem persists, please contact our support team—we’ll be happy to help you resolve it.
Why wasn’t my referral rewarded?
Why wasn’t my referral rewarded?
There are several reasons why a referral might not be eligible for a bonus: The referred person has previously placed an order with us, the order did not comply with the program rules (such as regarding a minimum order value or excluded Products), or it was flagged as problematic by our automated fraud detection mechanisms. If you believe the referral was rejected in error, please contact our support team—we’ll then review the case for you.
Is my friend's discount or my bonus about to expire?
Is my friend's discount or my bonus about to expire?
Your friend’s Discount code Discount code never expires. The points you earn as the referrer will be credited to your account and will expire 12 months after they are earned.